AI & Automation

AI & Automation for businesses

From AI strategy and process automation to your own AI assistant – practical, measurable and GDPR-compliant.

AI assistant

Your AI assistant based on your data

A chatbot that answers questions from your own documents – with source references and without made-up answers (RAG).

Answers from your knowledge

Source reference for every answer

GDPR-compliant, tenant-isolated

assistant.itworx-solutions.at

What is the notice period per the framework contract?

Rahmenvertrag.pdf AGB_2026.pdf

Per framework contract §7 the notice period is 3 months to the end of the quarter.

Automation

Automate recurring workflows

From trigger to action: we chain your systems into automated workflows – with n8n, Power Automate or Zapier.

Triggers, conditions & actions

Connection of existing systems (API)

Fewer manual errors

flows.itworx-solutions.at

E-mail received

AI classifies & extracts

Create quote

Send & update CRM

Microsoft Copilot

Copilot productive in everyday work

We roll out Microsoft Copilot, integrate it into Teams, Outlook and SharePoint and train your team on the right prompts.

Rollout & licensing

Integration into M365

Prompt & user training

m365.itworx-solutions.at

Licences

6.5h

Ø saved/wk

Teams

Integrated

100%

Trained

Copilot activity

E-mail summarisedOutlook

Minutes createdWord

Data analysedExcel

AI & Automation

Artificial intelligence that actually works in everyday operations

We bring AI and automation to where they add the most value: your daily workflows. From potential analysis and the automation of recurring processes to custom AI assistants based on your own data – EU AI Act and GDPR compliant.

AI strategy Automation Copilot DSGVO / EU AI Act

Get in touch

AI & Automation at a glance

AI consulting & strategy

Potential & roadmap

Process automation

n8n / Power Automate

Microsoft Copilot

M365 Integration

AI assistants & chatbots

RAG

Document automation

Extraction & checks

Smart building & home

Building automation

GDPR & EU AI Act

Compliant delivery

AI & Automation

Our services

From strategy and automation to a productive AI solution in everyday work – all from a single source.

AI consulting & strategy

We identify the use cases with the greatest benefit and create a realistic, legally sound AI roadmap.

Potential analysis & use-case discovery

AI roadmap & prioritisation

EU AI Act & GDPR consulting

Focus on ROI

Process automation

Recurring workflows run automatically – reliable, traceable and with fewer manual errors.

Workflow automation (n8n, Power Automate, Zapier)

RPA – robotic process automation

Interface & API integration

E-mail, document & data flows

Microsoft Copilot & M365

Use Copilot where your team works every day – in Teams, Outlook, Word, Excel and SharePoint.

Copilot rollout & licensing

Integration into Teams, Outlook & SharePoint

Governance & data access

Prompt & employee training

Custom AI, chatbots & RAG

Custom AI assistants based on your company data – for customers, staff or internal processes.

Chatbots for web & internal use

RAG on your own documents

Document & e-mail automation

Models: Claude, OpenAI GPT & Azure OpenAI

Smart Building & Home Automation

Intelligently connect office, building and home office – from lighting and climate to access and energy, controlled with AI support.

Automate lighting, shading & climate

Access, presence & security

Energy monitoring & optimisation

AI-driven rules, scenes & voice control

Voice & phone assistants

AI-powered call handling and voicebots – relieve reception and support and integrate into your phone system.

AI call handling & voicebots

Appointment booking & routing

Transcription & summarisation

Integration into phone system (Starface)

AI training & enablement

So your team uses AI safely and productively – workshops, prompt training and rollout support.

Prompt & tool workshops

Role & use-case training

Guidelines & safe usage

Change management & adoption

AI data analysis & reporting

Turn raw data into insights – automated analyses, dashboards and ready-made report drafts.

Automated reports & dashboards

Data consolidation across systems

Trends & forecasting

Self-service analytics

Trend 2026

AI agents & agentic workflows

An AI agent does more than answer questions – it plans multi-step tasks and executes them autonomously across your systems. According to Gartner, around 40 % of business applications will feature AI agents by the end of 2026. We deploy them for you in a controlled, traceable way.

Execute multi-step tasks autonomously

Orchestrate systems & tools via API

Make decisions according to your rules

Human stays in control & approves (human-in-the-loop)

Agents Multi-agent Tool-Use / API Human-in-the-loop

Discuss AI agents

How an AI agent works

Perceive

Capture data & context

Plan

Derive steps itself

Act

Perform actions in systems

Check

Verify result & iterate

Approval

Human decides on critical steps

Technologies used

Claude (Anthropic)

OpenAI GPT

Azure OpenAI

Microsoft Copilot

n8n

Power Automate

RAG

LangChain

Zapier

Live

This is how an automated workflow works

Three examples showing live what AI & automation handle in everyday work.

AI assistant (RAG)

Summarise the latest project report.

Report_Q2.pdf Notizen.docx

Document extraction

Illustrative use cases

References & cases

Anonymised examples showing what AI & automation typically achieve.

Retail company, 40 staff

Situation: Quote and order e-mails were captured and distributed manually.

Solution: AI classifies incoming e-mails, extracts line items and creates quote drafts automatically.

−12 hrs/week manual data entry

Tax advisory, 15 staff

Situation: Incoming invoices had to be read and booked by hand.

Solution: Automatic extraction of invoice data with validation and handover to accounting.

80 % less processing time

Service provider, 60 staff

Situation: Recurring customer questions tied up a lot of support time.

Solution: AI chatbot (RAG) answers standard questions from the knowledge base – with source references.

~65 % of requests automated

Office site, 25 staff

Situation: Lighting, heating and shading ran independently and often unnecessarily.

Solution: Smart building automation with scenes based on occupancy and time of day, centrally controlled and AI-optimised.

−30 % energy costs

Home office setup

Situation: Equipment had to be switched manually, no presence simulation.

Solution: Home automation of workspace, climate and security – via app and voice control.

100 % automated routine

Medical practice, 8 staff

Situation: The reception phone was constantly overloaded.

Solution: AI phone assistant answers calls, handles standard questions and books appointments.

~50 % less phone workload

Manufacturing, 120 staff

Situation: Maintenance and inspection reports were typed manually.

Solution: AI drafts reports automatically from measurement data and bullet points.

−9 hrs/week on documentation

Marketing agency, 30 staff

Situation: Monthly reports were tediously compiled from several tools.

Solution: Automatic data consolidation and AI-generated report drafts.

4× faster reports

The cases shown are anonymised examples illustrating typical results.

Funding (Austria)

Use AI funding for your project

Substantial funding is available to Austrian SMEs for AI and digitalisation projects in 2026. We support you from choosing the programme and the application through to implementation.

KMU.DIGITAL

Consulting and implementation funding for digitalisation and AI – for SMEs with fewer than 250 employees.

up to €9,000 consulting & implementation

aws AI Start

Grant from Austria Wirtschaftsservice (aws) for implementing concrete AI projects in your company.

up to €15,000 implementation grant

FFG

Research funding for AI projects with a genuine research and development component – beyond standard digitalisation.

project-based R&D funding

Details without guarantee – funding amounts and conditions vary by programme, status and project. We assess your individual eligibility.

Check your funding options

FAQ

Frequently asked questions about AI & Automation

Is AI already worthwhile for small and medium-sized businesses?

Yes. Recurring tasks in particular – e-mail handling, quote creation, document checks – can be automated with reasonable effort. We start with a potential analysis and begin where the benefit is measurable fastest.

Does our data stay protected and GDPR-compliant?

Yes. We rely on European or tenant-isolated models (e.g. Azure OpenAI) and do not use company data to train public models. Data protection and the EU AI Act requirements are an integral part of every project.

What is RAG and why is it relevant for us?

RAG (Retrieval-Augmented Generation) connects an AI model with your own documents. The assistant answers questions based on your knowledge – with source references and without made-up answers.

Which AI models do you use?

We are model-agnostic and choose the right model depending on use case, quality and data protection – e.g. Claude (Anthropic), OpenAI GPT, Azure OpenAI or Microsoft Copilot. This way you are not locked into a single provider.

Which tools do you use for automation?

Depending on the requirement n8n, Microsoft Power Automate or Zapier for workflows, combined with Azure OpenAI and Microsoft Copilot. We connect existing systems via API.

What does a typical project look like?

Analysis → use-case selection → pilot → rollout & training. We start small with a clearly measurable use case and only scale once the benefit is proven.

Ready to use AI in your business?

Together we find the first use case with measurable benefit – no obligation, hands-on.

Request now All solutions