Managed Solutions

Managed Solutions: MSP & MSSP Services

MSP & MSSP from a single source – proactive IT operations, security monitoring and helpdesk for your business.

Proactive Monitoring & Remote Management

We monitor all your systems around the clock – servers, workstations and cloud – and act proactively before issues arise.

24/7 system monitoring
Automated patch management
Remote access & remote maintenance
rmm.itworx-solutions.at
Device overview
247 Online IT
247
Online
3
Warnings
98%
Patches OK
100%
Backup
SRV-DC01Windows Server 2022OK
SRV-FILE02Windows Server 2019OK
WKS-MH05Windows 11 ProPatch
SRV-BACKUPDatto BCDROK

Structured 1st & 2nd level support

Fast response times and structured processing of all IT requests – from password resets to complex network issues.

Prioritised ticket system
Defined SLA response times
Complete ticket documentation
helpdesk.itworx-solutions.at
Open tickets
8 Open HD
8
Open
5
Active
34
Solved
12m
Ø SLA
VPN down – branch office Open MH
Outlook won't start – J. Huber Active TW
Printer offline – 2nd floor Open
Password reset – K. Berger Solved AK

Managed Security – EDR, SIEM & Firewall

Comprehensive IT protection with state-of-the-art solutions – EDR endpoint security, SIEM monitoring and managed firewall from a single source.

EDR – real-time threat detection
SIEM – security monitoring 24/7
Managed NGFW & web content filtering
siem.itworx-solutions.at
Security Overview
Protected
142
Endpoints
0
Threats
NGFW
Active
SSO
Identity OK
EDR – Threat blocked08:14
Firewall – rule updated07:30
SIEM – login anomaly detected06:55
Patch rollout successful02:00

MSP & MSSP – your IT in reliable hands

As a Managed Service Provider (MSP) we take over the ongoing operation of your IT. As a Managed Security Service Provider (MSSP) we protect your infrastructure with firewall, EDR, SIEM and identity management.

Remote Management Cloud Backup EDR / SIEM SSO / MFA
MSP & MSSP at a glance
Helpdesk & support
1st & 2nd Level
Server & cloud management
Remote Management
macOS & Mobile (MDM)
iOS, Android
Managed Firewall
NGFW / IPS
Managed EDR
Endpoint protection
Identity Provider
SSO / MFA / NAC

MSP – Operations & Support

Management and support of your entire IT environment – proactive and reliable.

Managed Helpdesk

Reliable 1st & 2nd level support for your staff – by phone, e-mail or remote access.

Helpdesk 1st & 2nd level support
Remote support & remote maintenance
Structured ticket & helpdesk system
Documented reporting

Server & Cloud Management

Proactive management of your entire IT infrastructure – servers, cloud, network and backup with Remote Management.

Server management & monitoring
Cloud infrastructure management
Managed backup (daily automatic)
Patch & update management

Microsoft 365 Management

Complete management of your Microsoft 365 environment – from Exchange and Teams to SharePoint and Intune.

Exchange Online & Microsoft Teams
SharePoint & OneDrive
User management & licences
Intune – mobile device management

macOS & Mobile (MDM)

Specialised support and device management for macOS environments as well as iOS and Android devices.

macOS support & administration
iPhone, iPad & Android management
Mobile device management (MDM)
App & policy management
Technologies used
Remote Management
Datto Cloud Backup
Microsoft 365
Apple MDM / Intune
NGFW
EDR
SIEM
SSO / MFA

MSSP – Managed Security

Continuous protection of your IT through proactive security monitoring and management.

Managed Firewall

Management and monitoring of your next-generation firewall for seamless network perimeter protection.

Next-generation firewall (NGFW)
Rule management & optimisation
Intrusion prevention system (IPS)
Web content filtering

Managed EDR & Antivirus

Modern endpoint protection with Endpoint Detection & Response – going far beyond traditional antivirus.

EDR – real-time threat detection
Managed antivirus on all endpoints
Automated incident response
Threat hunting & forensic analysis

SIEM & Security Monitoring

Central Security Information & Event Management for complete real-time visibility of all security events.

Log collection & correlation
Real-time threat alerting
Security monitoring 24/7
Compliance reporting

Identity Provider & NAC

Central identity management with single sign-on, MFA and controlled network access.

Single sign-on (SSO)
Multi-factor authentication (MFA)
Centralised VPN management
Network access control (NAC)

Your IT – proactively managed & securely protected?

Talk to us about your managed services and IT security requirements.