Professional Services

Professional Services & IT Consulting

Service & support, GDPR privacy, security audits and special topics such as green IT and business continuity.

Service & helpdesk

IT Support with Defined SLAs

Our helpdesk supports you with fast response times and clearly defined service levels – fully traceable from first report to resolution.

Ticket system with SLA tracking

Remote & on-site support

Monthly reporting & KPIs

helpdesk.itworx-solutions.at

98%

SLA

Tickets

1.8h

Response

4.8

Rating

#4421 VPN-Problem Resolved

#4425 Drucker In progress

#4428 Software Open

Security audit & pentest

Identify Security Gaps Before Attackers Do

Systematic vulnerability analysis, penetration tests and certified security assessments to ISO 27001 – for a realistic picture of your security posture.

Penetration tests (external & internal)

ISO 27001 readiness assessment

Detailed remediation plan

audit.itworx-solutions.at

A-

Rating

Findings

Critical

ISO

27001

Password policy Medium

MFA-Rollout Medium

Patch-Status Low

DSGVO / GDPR

Data Protection & Compliance from a Single Source

We guide you towards GDPR compliance – from gap analysis through TOMs and the processing register to an external data protection officer.

GDPR gap analysis & implementation

External data protection officer (DPO)

Staff training & awareness

compliance.itworx-solutions.at

94%

Compliant

TOMs

100%

Trained

DSB

extern

Processing register Up to date

Training 2024 100%

DPA contracts 2 pending

Professional Services

IT expertise for your projects

From IT helpdesk and data protection consulting to penetration tests, ISO 27001 preparation, green IT and business continuity – we support you far beyond pure IT operations.

Penetration Testing DSGVO / GDPR ISO 27001 Green IT

Get in touch

Our areas of expertise

Service & support

Helpdesk & IT services

Privacy (GDPR)

Assessment, DPO, training

Security audits

Pentest, ISO 27001

Special topics

Green IT, BCP, home office

Service areas

Pentest

ISO 27001

DSGVO / GDPR

Green IT

BCP

Home Office

Services

Our professional services

Service & Support

Classic IT support and comprehensive IT services – from short-term assistance to long-term care.

IT helpdesk (1st, 2nd & 3rd level)

On-site & remote support

IT asset & lifecycle management

Documentation & SLA reporting

Privacy & GDPR

Comprehensive support with data protection – from risk analysis to external data protection officer services.

Data protection assessment

External data protection officer (DPO)

GDPR training for employees

Data protection documentation & processes

Consulting & Security Audits

IT consulting, penetration tests and technical audits – for greater security and certification preparation.

IT checks & consulting

Penetration tests (hacker simulations)

Vulnerability scans

ISO 27001 preparation & technical audits

Special Topics

Sustainable IT, contingency planning, indoor positioning and secure home office – for special requirements.

Green IT & sustainability

Business continuity (contingency plans)

Secure indoor positioning

Home office solutions (secure & productive)

Security is a process – not a product

We holistically integrate security measures into your IT strategy – from technical safeguards and penetration tests to employee awareness training and ISO 27001 preparation.

IT expertise for your project?

Request now All solutions